Shipping Policy

Processing Time

Orders are typically processed within 1-3 business days. Processing time does not include shipping time. You will receive a confirmation email once your order has been shipped, including tracking information when available.

Shipping Methods and Costs

We offer various shipping options depending on your location. Shipping costs are calculated at checkout based on your delivery address and the weight of your order. We ship both domestically within Tanzania and internationally. International shipping times and costs vary by destination.

Delivery Times

Domestic orders within Tanzania typically arrive within 3-7 business days. International orders may take 7-21 business days depending on the destination and customs processing. Delivery times are estimates and are not guaranteed. JiraniKoffe is not responsible for delays caused by customs, weather, or carrier issues.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier's website. If you have not received your tracking information within 3 business days of placing your order, please contact us.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at info@jiranikoffe.com with your order number and photos of any damage. We will work with you and the carrier to resolve the issue as quickly as possible.

Contact Us

For shipping inquiries, please contact us at info@jiranikoffe.com or call +255 784 511 595. Our team is here to help ensure your coffee arrives fresh and in perfect condition.